What does Noru sell?
Noru is a curated pet-lifestyle store focused on useful, well-designed products for dogs and cats. Some products are suitable for both species and may appear in both relevant departments.
Where does Noru currently ship?
Noru currently accepts orders for eligible delivery addresses within the United States only.
How long does delivery take?
Most orders begin processing within 1–3 business days. After dispatch, standard U.S. delivery is typically about 3–8 business days. Some products or destinations can take longer, so please allow up to approximately 15 business days after dispatch in less common cases. Delivery timeframes are estimates, not guaranteed dates.
Will my whole order arrive together?
Not always. Items can ship from different fulfillment locations, so one order may arrive in separate packages on different days. Split shipments can also have more than one tracking number.
How do I track my order?
When tracking is available, it is added to your Shopify order updates. Tracking can take a short time to begin showing movement after a shipping label is created.
Can I check out without creating an account?
Yes. A customer account is optional. You can place an order as a guest using your checkout contact and delivery information.
Can I change or cancel an order?
Contact us as soon as possible at hello@norupets.com. We will try to help before processing advances, but changes or cancellation cannot be guaranteed once an order has entered fulfillment or shipment.
What is Noru's return policy?
Most unused, unworn and unwashed items may be requested for return within 30 days of delivery, subject to the exclusions and conditions in our Returns & Refunds policy. Opened consumable, grooming, topical, litter and hygiene products generally cannot be returned unless damaged, defective or incorrect.
What if my item arrives damaged or incorrect?
Contact us as soon as possible and preferably within 7 days of delivery. Include your order number and clear photos of the item, packaging and shipping label where relevant.
How do I choose the right size?
Use the product-specific measurements or fit information shown on the product page and measure your pet rather than relying only on breed or usual clothing size. If you do not have enough information to order confidently, contact us before purchasing.
Are reviews or 'best seller' labels genuine?
Noru does not fabricate customer reviews, popularity claims or bestseller status. We only use those signals when they are supported by real store data.
Does Noru provide veterinary advice?
No. Product descriptions are intended to help you understand what a product is and how it is used. They are not a substitute for professional veterinary advice, diagnosis or treatment.
How do I contact Noru?
Email hello@norupets.com or use the Contact page. If your question relates to an existing purchase, include your order number so we can locate it efficiently.